Staff Machine Learning Engineer

Join the Agentic AI team at ServiceNow as a Staff Machine Learning Engineer and lead the design and architecture of AI solutions, leveraging modern AI frameworks and open-source SDKs. This role requires 11+ years of experience in designing and implementing complex enterprise applications, with a strong background in conversational AI and NLP platforms.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 11+ years of experience designing and implementing complex enterprise applications, with proven success in conversational AI and NLP platforms
• Strong development skills in Java and Python, including building production-grade AI or ML systems
• Hands-on expertise in LLM-powered applications and tooling, including frameworks such as LangChain and LangGraph and vendor APIs such as OpenAI and Anthropic
• Deep understanding of agentic reasoning pipelines, evaluation frameworks, and advanced NLP techniques
• Strong problem-solving abilities with a bias for action, a customer-first mindset, and the ability to operate effectively in fast-paced environments
• Demonstrated analytical skills in evaluating model performance, optimizing inference latency and cost, and improving system efficiency end to end
• Proven ability to translate complex AI concepts into clear business value and communicate effectively with both technical and non-technical stakeholders
• Experience providing technical leadership and guiding successful AI or ML engineering projects across teams or domains