Staff Machine Learning Engineer

Join ServiceNow as a Staff Machine Learning Engineer to build AI and Machine Learning (ML) solutions that transform user experience and workflow efficiency. Work with a team to produce quality software and collaborate with product owners to understand requirements.

Requirements

• 8+ years of hands-on experience in ML/AI engineering
• Proficiency in Python and Java
• Practical experience developing with LLM frameworks
• Experience with Al productivity tools and methods of training and fine-tuning large language models
• Strong skills in prompt engineering and designing agentic reasoning pipelines
• Solid understanding of ML evaluation techniques and experience in implementing model monitoring & metrics
• Proven ability to debug and optimize inference pipelines for performance and cost efficiency

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Diverse and inclusive work environment