Staff Production Service Engineer - Cloud Operations

ServiceNow is seeking a Staff Production Service Engineer to support the reliability, scalability, and performance of the ServiceNow cloud infrastructure. This role involves investigating, resolving, and preventing issues across all aspects of the automation and platform stack. The position requires a strong analytical and problem-solving skills combined with software development experience.

Requirements

• 8+ years of experience in enterprise technical systems support, operations, and development.
• Experience leveraging or critically thinking about AI in work processes.
• Good knowledge of Linux systems.
• Coding experience in JavaScript, Python, Java, and Bash.
• Understanding of Networking services and protocols.
• Experience in using Splunk for analysis and reporting.
• Strong troubleshooting and problem-solving skills.
• Agile methodologies and software development lifecycle experience.
• Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack.
• Metric-driven mindset.

Benefits

• Competitive salary
• Opportunity for growth and development
• Flexible work environment