Staff Reliability Engineer - Performance / Platform (24/7 Shifts and weekend rotations)

ServiceNow is seeking a Staff Reliability Engineer to manage and resolve performance and instance availability issues within the ServiceNow Technical Support team. The role involves escalating issues, mentoring junior team members, and providing strong technical guidance. This customer-facing position requires excellent interpersonal skills, comfort with evenings/weekends, and a commitment to quality and customer service. The role requires collaboration within a team and ability to work independently.

Requirements

• Experience in integrating AI into workflows.
• 8-10 years of experience with ServiceNow Platform.
• Strong troubleshooting skills.
• Working knowledge of relational databases (MySQL, Oracle).
• Experience with Java and JavaScript.
• Advanced Unix/Linux experience
• Strong writing and communication skills.
• Understanding of basic networking and system administration.