Staff/Senior Production Service Engineer

ServiceNow is looking for a Staff/Senior Production Service Engineer to join their team in Sydney, Australia. The successful candidate will be responsible for maintaining and supporting the reliability, scalability, and performance of the automations and platform to manage the ServiceNow cloud infrastructure. The role requires experience in software development, systems engineering, and networking, as well as a strong desire to be challenged by problems of scale and complexity.

Requirements

• 8+ years of experience in enterprise technical systems support, operations and development
• Good knowledge of Linux systems
• Coding in one or more of these languages - JavaScript, Python, Java and Bash
• Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
• Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle
• Web application / API development and operations experience
• Experience in using Splunk for analysis and reporting
• Strong troubleshooting, analysis and problem-solving skills
• Agile methodologies and software development lifecycle experience
• Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack
• Metric-driven mindset
• Engage with customers and partners to drive resolutions and efficiency
• Good knowledge of Observability and Monitoring

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global market leader in the AI-enhanced technology industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Access to cutting-edge technology and tools
• Diverse and inclusive company culture
• Flexible work arrangements and work-life balance
• Comprehensive health and wellness programs
• Recognition and rewards for outstanding performance