Staff Software Engineer - Agentic Workflow

ServiceNow is seeking a Staff Agentic Software Engineer to lead the design and engineering of next-generation AI agentic workflows within the ServiceNow Global Cloud Services OODP Team. This role focuses on building scalable, reliable, and intelligent agent-driven processes for AI-powered observability, working closely with product, architecture, and engineering teams.

Requirements

• Experience in leveraging critical thinking about how to integrate AI into work processes.
• Proven experience designing and deploying LLM-powered workflows or AI agents in production environments.
• Strong expertise in agentic AI orchestration frameworks and familiarity with planner-executor and multi-agent architectures.
• 8 years of experience in software engineering with a track record of delivering high-quality products.
• Bachelor's or 6 years with a Master with 3 years experience; or equivalent experience.
• Strong Java, Python and REST API, backed by strong computer science fundamentals.
• Strong data background with RDBMS and TSDB, and proficiency in analytical SQL and PromQL queries.
• Expertise in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployment for AI-driven services.
• Excellent troubleshooting, debugging, and performance optimization skills.
• Strong collaboration and cross-functional communication skills
• Strong statistical background with ability to design scalable, robust, and efficient ML systems

Benefits

• Collaborative culture
• Continuous learning
• Shared success