Staff Software Engineer

ServiceNow is a global market leader in innovative AI-enhanced technology. The company is seeking a Staff Software Engineer to join the IT Operations Management (ITOM) team. The successful candidate will design and develop scalable systems, drive architectural decisions, and develop robust features that improve platform performance and resilience for high-impact products in the ServiceNow AI-native portfolio.

Requirements

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Proficiency in Python, Java, or similar object-oriented languages
• Experience with modern front-end frameworks such as Angular, React, or Vue
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles including reliability, observability, and production readiness
• Ability to troubleshoot complex systems and optimize performance across the stack
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs