Staff Software Engineer

We are looking for a Staff Software Engineer to join our IT Operations Management (ITOM) team. As a Staff Software Engineer, you will play a critical role in designing and implementing scalable systems, driving architectural decisions, and developing robust features that improve platform performance and resilience for high-impact products in the ServiceNow AI-native portfolio.

Requirements

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
• Proficiency in Python, Java, or similar object-oriented languages
• Experience with modern front-end frameworks such as Angular, React, or Vue
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles including reliability, observability, and production readiness
• Ability to troubleshoot complex systems and optimize performance across the stack
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

Benefits

• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs