Staff Technical Program Manager

ServiceNow is a leading enterprise SaaS and cloud company transforming customer support and enterprise services. The Customer Service & Support (CSS) division is seeking a Staff Technical Program Manager to orchestrate AI-led process transformation initiatives, focusing on customer satisfaction, agent productivity, and operational efficiency. The role involves program leadership, stakeholder engagement, and operational readiness. ServiceNow aims to democratize work and empower organizations with AI-enhanced technology.

Requirements

• 8+ years of program/project management experience, with 2 + years leading large-scale engineering, AI, or process transformation programs.
• Advanced degree in Computer Science, Information Systems, or related technical field.
• Experience integrating AI into enterprise workflows.
• Experience driving measurable business outcomes.

Benefits

• Competitive On Target Earnings
• Health plans
• 401(k) Plan with company match
• ESPP
• Flexible time away plan
• Family leave programs