Staff Technical Writer

ServiceNow is seeking a Staff Technical Writer to define content strategies, drive execution, and provide impactful leadership on ServiceNow's product ecosystem. The role involves communicating complex technical information to customers and collaborating with subject matter experts and multimedia producers to accelerate customer success. ServiceNow has a strong presence in the AI-enhanced technology sector.

Requirements

• Leverage or critically think about how to integrate AI into work processes.
• Demonstrate English language proficiency through HackerRank.
• Demonstrate understanding of content development life cycles and processes.
• 7+ years work experience in technical communication.
• Experience authoring in DITA, Markdown, or another structured authoring architecture.
• Experience defining content strategy and leading content development projects.
• Experience influencing or leading diverse, collaborative writing or project teams.