Staff UX Researcher

ServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. We're seeking a Staff UX Researcher to represent customer needs across the product lifecycle, apply research techniques, and influence product strategy. The ideal candidate will have extensive experience in customer-centered research and a portfolio of work representing research that influenced great insights or experiences.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Extensive experience in applying customer-centered research techniques to product definition and designs
• Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP, matching donations, a flexible time away plan and family leave programs