ServiceNow

Staff UX Researcher, Sales Order Management

Join ServiceNow as a Staff UX Researcher in Waltham, MA. Leverage AI and customer-centered research to influence design. Remote role, $147K-$257K base pay, plus benefits.

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 13, 2025

Staff UX Researcher is needed to create research strategies, conduct qualitative and quantitative research methods, and influence product and design decisions. The role requires experience in AI, customer-centered research, and project management. The position is remote, with a base pay of $147,300 - $257,800, plus equity and benefits.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Experience in applying customer-cantered research techniques to product definition and designs.
  • Experience defining, planning and executing research studies including outlining objectives, goals, and timelines.

Benefits

  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
  • Base pay of $147,300 - $257,800, plus equity and benefits

Requirements Summary

7+ years of experience in customer-centered research, AI, and project management, with expertise in qualitative and quantitative research methods and presentation skills