Student Associate - CNS IT

We are seeking a proactive and goal-focused student worker to join our IT Support teams. As a member of our IT team, you will play a key role in providing assistance to CNS OIT users and departments. This position offers an excellent opportunity for students to gain hands-on experience in IT support while contributing to the smooth operation of our department.

Requirements

• Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately.
• Provide prompt, courteous, and effective customer service.
• Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus.
• Perform technical tasks including hardware setup, password resets, network patching, and software updates.
• Support ongoing projects in CNS IT Support, Inventory, and Security.
• Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes.
• Assist with office administrative duties and communications.
• Other related responsibilities and functions as assigned.

Benefits

• Retirement Plan Eligibility: Students in this position may choose to enroll in the UTSaver voluntary retirement programs.