Support Analyst - Bid and project tools

Alstom in India is seeking a Support Analyst to assist with bid and project tools. The role involves handling user inquiries, diagnosing technical issues, documenting interactions, and improving tooling. Collaboration with cross-functional teams is also expected. Alstom is transforming its management landscape with a focus on agility and results.

Requirements

• Advanced University Degree in engineering, finance, or information technology
• Strong appetite to work in process & tool functional administration
• Project Management knowledge required
• Fluent in English, other language appreciated
• Experience as customer support team is appreciated
• Support Key users of solutions and its related business processes, address technical inquiries via email or service requests
• Diagnose and troubleshoot basic technical issues
• Understand SLAs, incident/request lifecycle and escalation processes
• Strong written and verbal communication skills
• Ability to document user guides, SOPs, FAQs, and maintain support knowledge base
• Active participation in KUs regular sessions
• Continuous improvement mindset

Benefits

• Opportunities for learning and growth
• Inclusive work environment