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MAG Airports
Support Analyst
Support Analyst at MAG Airports, Manchester. Deliver customer service using ServiceNow ITSM. 3+ IT years, ticketing/incident management expertise required. 25 days holiday, pension, bonus.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 19, 2025
Support Analyst role at CAVU, responsible for ensuring seamless operation of product portfolio and delivering outstanding customer service.
Requirements
- 3+ years of experience in Information Technology
- Previous experience in a 1st or 2nd line support role, ideally within an applications or software support environment
- Familiarity with ServiceNow ITSM
- Strong organisational and communication skills (verbal and written)
- Excellent understanding of support ticketing systems and incident management practices
- Proven ability to troubleshoot and resolve issues independently, or escalate appropriately
- A collaborative mindset, comfortable working in a dynamic, fast-paced environment
Benefits
- 25 Days Holiday
- 10% Company Pension
- Annual Bonus Scheme
- 2 Weeks Work From Anywhere
- MediCash Programme
- On Site Gym
- Flexible Benefits & Discounts
Requirements Summary
3+ years of IT experience, ServiceNow ITSM familiarity, strong organisational and communication skills
