Support, Banking Digital Applications

We're looking for a dynamic and driven Intermediate L1 Support to join our agile development team supporting digital platforms within Scotiabank’s Asset Management line of business. In this hybrid role, you’ll provide Level 1 support to internal users while also acting as a business analyst to translate business needs into technical solutions.

Requirements

• 3–5 years of experience in technical support and business analysis within the financial services or asset management sector
• Experience supporting digital applications, cloud environments, and web-based platforms
• Basic SQL competency for data troubleshooting and reporting analysis
• Working familiarity with Agile methodology and tools like Jira or ServiceNow
• Ability to interpret user feedback and business needs into actionable development insights
• Excellent communication skills for interfacing with stakeholders from technical and non-technical backgrounds
• Analytical mindset with attention to detail and the ability to juggle multiple priorities

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration
• Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons