We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2–7 years of experience in application or IT support roles
- Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana)
- Strong troubleshooting and analytical skills
- Good understanding of SQL and scripting (e.g., Shell, Python) is a plus
- Excellent verbal and written communication skills
Benefits
- Opportunity to work with a leading AI-driven Global Supply Chain Solutions Software Product Company
- Competitive salary and benefits
- Opportunity to work with a global team
- Professional growth and development opportunities