Support Engineer L2 - PL/SQL /Shell (SAPPHiRE & GS

This Support Engineer L2 role involves troubleshooting and resolving issues related to Oracle databases, SQL, PL/SQL, and Linux systems. The role focuses on root cause analysis, system upgrades, documentation, and collaboration with development teams. The support engineer assists in incident and request handling, change management, and contributing to process improvement.

Requirements

• Oracle Database: Solid understanding of Oracle architecture, user management, and performance monitoring.
• SQL: Proficient in writing, debugging, and optimizing SQL queries for data retrieval and issue analysis.
• PL/SQL: Ability to read and troubleshoot PL/SQL procedures, functions, and packages.
• Linux/Unix: Competent in using Linux command-line tools for log analysis, file management, and process monitoring.
• Scripting: Basic shell scripting skills for automating routine support tasks and log parsing.
• Monitoring Tools: Familiarity with tools like Oracle Enterprise Manager, Nagios, or custom monitoring dashboards.
• Incident Management Tools: Experience with ticketing systems such as ServiceNow, Jira, or Remedy.