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Softtek
Support Engineer (Payment Applications)
Join Softtek as a Support Engineer in Mexico, specializing in payment applications. Leverage ServiceNow skills, API integrations, and ITIL practices to resolve incidents.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
This position requires a Support Engineer with experience in payment processing applications. The ideal candidate will possess strong knowledge of Microservices architecture and API integrations, proficiency in Postman, and experience with ITIL practices. Responsibilities include troubleshooting, resolving incidents, collaborating with teams, and performing minor code fixes.
Requirements
- Proven experience with payment processing applications
- Strong knowledge of Microservices architecture and API integrations
- Proficiency in Postman for API testing and troubleshooting
- Familiarity with ITIL practices, especially Incident Management and Change Management
- Hands-on experience with ServiceNow (SNOW) or similar service management tools
- Understanding of Payment systems and financial transaction flows
- Ability to manage and resolve service tickets effectively
- Strong communication skills
Requirements Summary
Payment processing experience, Microservices and API integration, ServiceNow knowledge, and ITIL practices are required. Ability to troubleshoot and resolve incidents is also key
