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Grab
Support Manager II, Service Management Solutions
Join Grab as Support Manager II in Petaling Jaya, leading L1-L2 support for ITSM platforms like ServiceNow. 10+ years in ITSM required. Great benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 27, 2025
Support Manager II, Service Management Solutions at Grab in Petaling Jaya, Malaysia. Providing L1-L2 support for IT Service Management (ITSM) platform and leading the L1-L2 support team.
Requirements
- At least 10 years of experience
- Proven experience in IT Service Management and managing ITSM platforms (e.g. FreshService, ServiceNow, etc.)
- Strong experience leading internal or external L1-L2 teams supporting ITSM platforms
Benefits
- Term Life Insurance
- comprehensive Medical Insurance
- GrabFlex benefits package
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements such as differentiated hours
Requirements Summary
10 years of experience in IT Service Management, ITSM platform management, and team leadership
