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LW”,
Support Services Analyst
Support Services Analyst at LW in Manchester. Optimize Customer Support Systems using ServiceNow. Requires ITIL cert, CX platform knowledge. Benefits include health insurance and wellness programs.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 27, 2025
The Support Services Analyst is an integral part of Latham's Technology team, responsible for enhancing customer engagement by administering, supporting, and optimizing the firm's Customer Support Systems, while maintaining the firm's Customer Experience (CX) platform to ensure optimal performance.
Requirements
- In-depth knowledge of Talkdesk or similar CX platforms
- Knowledge of ServiceNow or similar CRM platforms
- Knowledge of Microsoft Windows and Server
Benefits
- Health insurance
- Group income protection and life assurance
- Pension plan
- Wellness programs
- Employee discounts
Requirements Summary
High school diploma or equivalent, ITIL certification, and experience in CX administration or technology support
