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Zeektek
Systems Analyst
Systems Analyst at Zeektek (Columbus, OH). Manage ITIL IT service processes using ServiceNow: incident, change & service level management. Remote role. Requires 2yrs IT ops experience, CS degree, strong communication & organizational skills.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 10, 2025
Responsible for management of IT service management processes, including incident management, service level management, and change management, using the ITIL framework. Must reside in Ohio and be available for onsite meetings as needed. Mainly remote position.
Requirements
- Degree in Computer Science or related field, and or at least 2 years equivalent experience, or an equivalent combination of education and experience
- Excellent interpersonal communication skills
- Excellent oral and written communication skills
- Broad knowledge of Tier I, Tier II and Tier III support within IT operations
- Proven ability to achieve results through collaborative efforts without direct control over resources required for success
- Ability to operate in a dynamic, highly visible environment
- Familiarity with project management methodologies
- Strong organizational skills and the ability to multi-task
- Good grasp of the principles and practices of IT Infrastructure Management especially Change Management, Configuration Management and Problem Management
Requirements Summary
2 years experience in IT operations, degree in Computer Science or related field, excellent communication skills, and strong organizational skills
