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CSC
Systems Engineer
Systems Engineer at CSC, Bengaluru. Administer Microsoft 365, Exchange, Teams, SharePoint, Azure AD, IAM, migrations. Requires 2-10 yrs M365, PowerShell, ITSM expertise. Performance bonuses.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
Discovery
Governance, Risk, and Compliance
IT Service Management
Incident Management
Integration Hub
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 26, 2025
As a Systems Engineer – Digital Collaboration, you will be responsible for the administration, support, and optimization of Microsoft 365 services, email security gateways, migration tools, and IT service management platforms.
Requirements
- Administer and manage all Microsoft 365 tenant services, including Exchange Online, Teams, SharePoint, OneDrive, Power Platform, and security/compliance center.
- Monitor service health, capacity, performance, and incidents through the Microsoft 365 Admin Center and Service Health Dashboard.
- Implement identity and access management (IAM) integrations — including Azure AD, Conditional Access, MFA, and SSO.
- Manage licenses, roles, and permissions via Microsoft 365 Admin and Entra ID.
- Apply and monitor compliance policies, retention labels, DLP, and eDiscovery configurations.
- Support and maintain hybrid Exchange infrastructure, ensuring synchronization and mail routing reliability
- Lead and support tenant-to-tenant migration projects, including data migration and post-migration validation.
- Utilize Quest migration tools (e.g., On Demand Migration, Migration Manager) for mailbox, Teams, and SharePoint migrations.
- Configure and maintain Microsoft Teams collaboration, chat, meetings, and telephony.
- Coordinate service updates and change management, ensuring minimal disruption during feature rollouts.
- Document configurations, processes, and standard operating procedures (SOPs).
- Provide Tier 2/3 support for M365-related escalations.
- Collaborate with cybersecurity and infrastructure teams to ensure governance, data protection, and audit readiness.
- Provide Level 2 support and assist Level 1 teams for Exchange Online, Teams, OneDrive, and email gateway tickets.
- Ensure timely resolution of tickets and adherence to SLA requirements.
- Maintain ticket hygiene and perform knowledge transfer sessions for L1 teams.
- Document solutions, update knowledge base articles, and create runbooks.
- Monitor and analyze ticket trends to identify recurring issues and propose preventive measures.
Benefits
- Annual success-sharing bonuses or commission plans based on individual performance
Requirements Summary
2-10 years of experience in Microsoft 365 Administration, PowerShell scripting, and IT Service Management
