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Alstom
Systems & Tools Specialist
Systems & Tools Specialist at Alstom, Bengaluru. Support PM2020 transformation, troubleshoot tools, train users. 5+ yrs technical support/tool admin required. ServiceNow expertise valued.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 5, 2025
Alstom is seeking a Systems & Tools Specialist to support the PM2020 transformation program. The successful candidate will provide technical support, troubleshoot issues, and train users on various tools. The role requires advanced university degree, strong technical skills, and experience in customer support or tool administration.
Requirements
- Advanced University Degree in engineering and/or Finance and/or Information technology
- Strong appetite to work in process & tool functional administration
- Project Management knowledge required
- Fluent in English, other language appreciates
- Experience as customer support team is appreciated
- 5+ years of experience in technical support or tool administration roles
- Experience supporting internal users or clients in a helpdesk or tool support function
- Understanding of SLAs, incident/request lifecycle, and escalation processes
- Strong written and verbal communication skills
- Ability to document user guides, SOPs, FAQs, and maintain support knowledge base
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Retirement plan
Requirements Summary
Advanced university degree, strong technical skills, 5+ years of experience in technical support or tool administration roles
