Team Leader - IT Service Desk

A Technical Contract Management Team Leader in FLS’s shared service organization with ServiceNow Asset Management is responsible for overseeing the management of contracts and ensuring the efficient use of assets within the ServiceNow platform.

Requirements

• Strong leadership and team management abilities
• Excellent proven customer service skills
• Confidence in building relationships with key stakeholders and senior management
• Ability to adapt quickly to new working conditions and deliver outcomes
• Excellent interpersonal, literacy, and numeracy skills
• Excellent administrative skills and ability to analyse data and produce reports
• Ability to coordinate, organize, and prioritize work activity for self and others
• Proficient in ServiceNow, Microsoft applications and other relevant tools
• Excellent analytical and problem-solving skills
• Ability to multi-task, work under pressure, and at pace
• Must possess organizational, time management, and motivational skills
• Must possess a strong work ethic, with proven people management skills, working across virtual team
• Good coaching skills in a busy environment

Benefits

• Opportunity to work with leading edge technologies
• Exposure to leading edge technologies
• Opportunity to advance your skills