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NTT DATA
TEC4 Communications Lead
TEC4 Communications Lead at NTT DATA, Guadalajara. Manage crisis communications, stakeholder relations, documentation, and global team coordination. Requires 5+ years crisis management experience, strong communication skills, 24x7 availability.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
NTT DATA is seeking a TEC4 Communications Lead to join their team in Guadalajara, Mexico. The role requires close collaboration with global teams, active involvement in risk management, and strict adherence to global and regional procedures.
Requirements
- Ensure all TEC4 processes, procedures, and templates are well documented, defined, and implemented.
- Assist in maintaining transparent and effective communication channels across Engineering stakeholders.
- Build and maintain relationships with TEC4's key stakeholders.
- Serve as the authoritative channel for Engineering communications during crisis events.
- Set up and host virtual checkpoint meetings and communication channels.
- Take the lead in drafting clear and concise status updates and disseminate within predefined cadence via appropriate communication channels to applicable target groups.
- Maintain all crisis event related documentation and meeting attendance records.
- Ensure all communication platforms are kept in sync and up to date.
- Assisting in creating retrospective reports related to the crisis event by collecting timeline, mitigation steps, and document follow-up action items.
Requirements Summary
5+ years of experience in crisis management, excellent communication and organizational skills, ability to work in a 24x7 team
