Tech Support Analyst

AMP is seeking a Tech Support Analyst to provide excellent customer support for technology users, ensuring smooth issue resolution and contributing to operational excellence. This role involves on-call shifts, rotating rosters, and support across various IT systems and tools. The position focuses on maintaining a stable and responsive tech environment and delivers timely and empathetic support to AMP employees.

Requirements

• Strong customer service skills
• 1+ year of experience in technical operations or service desk environments
• Adaptability and willingness to work in a fast-paced, rotating environment
• Familiarity with IT infrastructure, service management tools (ServiceNow, Active Directory, Remote Desktop tools)
• Flexibility to work on varying rosters and take on diverse support tasks

Benefits

• Competitive salary
• Opportunities for growth
• Inclusive and diverse work environment