Technical Analyst

At 3CLogic, we are looking for a Technical Analyst to join our team. As a Technical Analyst, you will play a critical role in delivering quality and effective technical assistance to our clients utilizing 3CLogic's proprietary contact center solutions and tools. We offer a fast-paced and dynamic work environment, flexible working hours, and a range of benefits.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Electronics and Communication Engineering, or a related field
• 2-6 years of experience in a technical support role within the IT industry, preferably in a contact center or customer service environment
• Experience providing technical support, fast and effective troubleshooting complex technical issues, and resolving escalated incidents
• Proficiency in handling ITSM systems, CRM systems (such as Servicenow or JIRA)
• Proficiency in Databases Like MySQL and Postgres
• Proficiency in Analysis of application logs, understanding Error states, and coming up with resolutions
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently
• Excellent communication skills, both verbal and written (interaction with Global customers), with the ability to communicate technical concepts effectively to both technical and non-technical stakeholders

Benefits

• Flexible Working Hours
• Hybrid Working Style
• Personal Accidental Insurance
• Health Insurance to Self, Spouse and two kids
• 5 days working week