Technical CoE AI Program Manager

ServiceNow is seeking a Technical CoE AI Program Manager to drive execution of complex, cross-functional programs that enable autonomous, AI Agent-first implementations at enterprise scale. The successful candidate will have 10+ years of experience running CoE's, large programs, and expertise in agile at scale.

Requirements

• Develop and maintain integrated program plans, milestones, and success metrics.
• Run governance cadences (stand-ups, status reviews, steering committees) and publish clear updates.
• Maintain RAID logs and proactively manage risks, issues, and dependencies.
• Define and enforce RACI and decision-making frameworks for complex initiatives.
• Partner with engineering and AI platform teams to resolve technical blockers and align on architecture decisions.
• Coordinate with Customer Delivery and Field teams to ensure readiness and adoption.
• Track KPIs (adoption, quality, time-to-value) and prepare reports of progress for leadership.
• Prepare executive briefings and facilitate decision forums.
• Drive continuous improvement of program management practices and templates.
• Stay up-to-date with AI industry trends and emerging technologies in the field of GenAI and Agents, and apply this knowledge to continuously improve and evolve ServiceNow’s implementation & adoption offerings.

Benefits

• Base pay of $189,100 - $331,000
• Equity (when applicable)
• Variable/incentive compensation
• Benefits (health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs)