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Technical CoE AI Program Manager
Join ServiceNow as a Technical CoE AI Program Manager in Santa Clara, CA. Lead AI implementations, manage CoE operations, and enhance customer experiences. 10+ years in CoE and ServiceNow expertise required. Benefits include health plans, 401k, and stock options.
Job description
ServiceNow is seeking a Technical CoE AI Program Manager to drive the execution of complex AI-first implementations for its ServiceNow customers. The role involves coordinating CoE operations, managing dependencies, and ensuring the delivery of autonomous solutions across engineering, platform, and product teams. The CoE Program Manager will accelerate the adoption of AI-powered solutions and improve the customer experience and renewal outcomes. This is a strategic position at a rapidly growing enterprise AI company.
Requirements
- 10+ years running CoE’s, large programs
- TPM/Program experience with the ServiceNow platform/AI/automation preferred
- Master connector and action-driver with exceptional communication, PMO tooling, and stakeholder management skills
- Experience with enterprise-scale programs at large complex orgs
- Strong governance and risk management expertise
- AI literacy and familiarity with autonomous agent frameworks
- Exceptional communication skills, PMO tooling mastery, and stakeholder management.
Benefits
- Health plans
- 401k Plan
- Flexible spending accounts
- Employee stock options (when applicable)
Requirements Summary
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