Technical Consultant - Service Now

We're seeking a Technical Consultant - Service Now to join our Service Now Platform Team. As the principle Service Now Consultant, you will play a critical role in designing and defining the overall architecture for the Service Now platform, aligning with organizational goals. You will translate business requirements into technical solutions within the Service Now Framework.

Requirements

• Total of 10 to 12 years of experience
• Extensive experience in web development concepts and understanding of web-based languages
• Proficiency in understanding the application architecture
• In-depth knowledge on the Service Now platform and understanding of the different concepts and functionalities
• Prior experience in delivering solutions in Service Now for multiple different requirements
• Able to customise based on demand and working to coding standards to ensure a robust and mature development of the functionality within the platform
• Rich understanding of ITIL practices and Service Now ITSM module
• Experience in implementing Change Management, Incident Management, Problem Management, On Call-Scheduling and Reporting modules in Service Now
• Rich Experience in ServiceNow customizations including UI Policy, Client Scripts, Workflows, UI Action, Script Includes, Business Rules, workflow administration, reports, data import
• Extensive hands-on experience on web-based languages (JavaScript, CSS, Jelly, XML, HTML and Glide)
• Experience integrating Service Now with other platforms (though API's like SOAP / REST and other avenues)
• Experience in handling end-to-end implementations right from requirement gathering to delivery
• Experience in reporting, automated testing and administration aspects of Service Now is an added advantage
• Experience in working in an agile environment following agile practices
• ServiceNow Administration certified
• ITIL V 3 Foundation certified
• Good communication and presentation skills
• A good team worker, able to build relationships and work with global stakeholders
• Ability to prioritise and co-ordinate activities
• Experience of working to tight deadlines on a regular basis
• Good analytical, problem-solving and documentation skills
• Ability to adapt to changing business needs (flexible) and learning new skills quickly
• Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups
• Calm approach when under pressure
• Customer-focused – strong service ethic
• Ability to work on own initiative with minimal direction

Benefits

• Comprehensive benefits package
• Wellbeing support
• Development opportunities