Technical Consultant

We are looking for a Senior Technical Consultant to join our Customer Outcomes team. As a technical expert, you will work with customers to drive consumption, adoption, and customer satisfaction, and help them grow their business on the ServiceNow platform. You will be responsible for configuring ServiceNow ITAM products, leading customer design workshops, and guiding customers in completing required documentation.

Requirements

• Current ServiceNow Certified System Administrator (CSA) certification
• Relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications
• 1-3 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading ITAM leading practices and related systems and tools such as CMDB, SAM and HAM.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Benefits

• Up to 50% travel annually, driven by customer needs and internal meetings
• Opportunity to work with a global market leader in the field of IT service management
• Competitive salary and benefits package
• Opportunity to work on complex and challenging projects
• Opportunity to develop and grow as a professional