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Datacom
Technical Consultant ServiceNow - Immediate Start
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified System Administrator
Job description
Posted on:
October 23, 2025
Datacom is seeking a ServiceNow Technical Consultant to act as a conduit between clients and internal teams, leading ServiceNow projects from requirements gathering to knowledge transfer and user training. The role involves working with high-profile clients and collaborating with experienced ServiceNow specialists. Datacom emphasizes a collaborative, agile environment.
Requirements
- Strong ServiceNow technical knowledge and configuration skills
- ServiceNow Certifications and CSA required
- TSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM
- Knowledge and certification of any other modules
- Ability to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexity
- Previous implementation project experience
- Outstanding stakeholder management and communication skills
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
- Recognition and appreciation
- Collegial and flat-structured environment
Requirements Summary
TSM certs and ServiceNow experience are required. 3-5 years of experience in similar client-facing roles are needed. Strong technical skills and knowledge of ITIL/CSM are also important
