Technical Content Creator

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence is seeking a Technical Content Creator to collaborate with build & adopt and delivery acceleration teams to produce high-impact content that enables ServiceNow’s scaling partners to deliver autonomous and accelerated implementations at scale.

Requirements

• 5+ years of experience in technical writing, instructional design, or content development for enterprise software or SaaS platforms
• Proven ability to create technical documentation and enablement content for diverse audiences
• Familiarity with ServiceNow platform and implementation methodologies
• Strong collaboration skills and ability to work cross-functionally with technical and non-technical stakeholders
• Excellent written and verbal communication skills
• Experience with content management systems, documentation tools, and visual design platforms
• Ability to manage multiple projects and deliver high-quality content in a fast-paced environment
• Customer- and partner-focused mindset with a commitment to enablement excellence
• Willingness to travel up to 50% annually

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs