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The Legends Agency
Technical CSM Lead
Technical CSM Lead at Legends Agency. Lead SaaS client relationships, design workflows, oversee implementations. 5+ yrs SaaS exp, ServiceNow/workflow expertise required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
Technical Client Relationship Manager for a fast-growing SaaS solutions provider. Build and maintain strong client relationships, design workflow solutions, and oversee system implementation and optimization.
Requirements
- 5+ years experience in SaaS environments, either client-facing or in operations/project management
- Proven experience with tools like ClickUp, Asana, Monday.com, Jira, ServiceNow, or similar
- Strong understanding of workflow design, process mapping, and systems implementation
- Excellent communication and presentation skills, with a customer-first mindset
- Analytical thinker with the ability to translate complex requirements into practical solutions
Requirements Summary
5+ years experience in SaaS environments, strong understanding of workflow design, and excellent communication skills
