Technical Customer Support Associate (4 PM - 12 AM)

Jamf empowers people to be their best selves and do their best work. The Technical Customer Support Associate works from 4 PM - 12 AM to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies.

Requirements

• Fluency in English (B2/C1)
• Communication level in French and/or Spanish (B2/C1) is nice to have
• Strong problem-solving abilities with a customer-first mentality
• Basic technical knowledge and an aptitude for learning new software systems
• Excellent communication skills, both written and verbal
• Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar)
• Familiarity with basic troubleshooting methods and diagnostic tools
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Empathetic and patient in dealing with customer issues
• Highly organized, with attention to detail and accuracy
• Self-motivated with a proactive approach to resolving customer issues
• Passion for learning and staying up to date with the latest technologies and trends
• A team player who can collaborate effectively across departments

Benefits

• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work