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Technical Lead - L1
Join Wipro Limited as a Technical Lead - L1 in Hyderabad. Leverage your 5-8 years of ServiceNow Customer Service Management experience to enhance team performance and client support. Enjoy diverse benefits including medical insurance, paid vacation, and career development.
Job description
The Technical Lead - L1 role is responsible for supporting process delivery by ensuring daily performance of Production Specialists, resolving technical escalations, and developing technical capability within the team. The role involves overseeing and supporting process by reviewing daily transactions, resolving client queries, and developing understanding of process/product for team members. The Technical Lead will also handle technical escalations, provide product support and resolution to clients, and build people capability to ensure operational excellence and maintain superior customer service levels.
Requirements
- 5-8 years of experience
- Servicenow -Customer Service Management
Benefits
- equal opportunities to all and values diversity
- equal pay
- holiday pay
- sick pay
- paid vacation time
- medical, dental, and vision insurance
- 401(k) or other retirement plan
- stock options
- education assistance
- tuition reimbursement
- employee discounts
- on-site fitness center and gym
- free meals
- career development opportunities
