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Wipro Limited
Technical Lead - L1
Join Wipro Limited as a Technical Lead - L1 in Hyderabad. Leverage your 5-8 years of ServiceNow Customer Service Management experience to enhance process delivery and team capabilities. Enjoy a competitive salary and a collaborative work environment.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
DevOps
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
June 6, 2025
The Technical Lead - L1 role supports process delivery by ensuring daily performance of Production Specialists, resolving technical escalations, and developing technical capability. The role involves reviewing daily transactions, resolving client queries, and developing understanding of process/product for team members.
Requirements
- 5-8 years of experience
- Mandatory Skills: Servicenow -Customer Service Management
Benefits
- opportunity to work with a leading technology services and consulting company
- collaborative and supportive work environment
- chance to develop technical knowledge and skills
- competitive salary and benefits
- opportunity to work on complex digital transformation projects
Requirements Summary
5-8 years of experience in Servicenow -Customer Service Management
