Technical Lead- ServiceNow Developer

A ServiceNow Dev Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. They work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications.

Requirements

• Mentor ServiceNow developers
• Define and execute the ServiceNow development roadmap
• Collaborate with IT leadership and stakeholders to drive platform adoption and innovation
• Establish governance frameworks, coding standards, and security protocols for ServiceNow development
• Design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates
• Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules
• Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs
• Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes
• Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards
• Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability
• Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions
• Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates