Technical Lead-App Development

We are seeking an experienced SNOW Developer who can lead the design, development, and customization of the ServiceNow platform to streamline business workflows and IT operations. The ideal candidate will have expertise in understanding customer business needs and deciphering them for technical development in ServiceNow.

Requirements

• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Specialization in designing solutions on ServiceNow platform basis the customer need
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
• Experience in tracking work items and reporting the progress to different stakeholders
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Ability to work, lead and manage a global team
• Experience in project management and understanding of the contracts, etc. to lead the project delivery
• Good English communications skill to communicate effectively with team members and customers
• Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
• Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
• Expertise in designing ServiceNow Reports and setting up Performance Analytics
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
• Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
• Experience & Knowledge of Domain separation implementation
• Experience in Data segregation
• ServiceNow Implementation Certified – ITSM, HRSD

Benefits

• hybrid work mode
• opportunity to work with a global team
• chance to develop skills in ServiceNow platform