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Birlasoft Limited
Technical Lead-Cloud & Infra Engg
Join Birlasoft as a Technical Lead-Cloud & Infra Engg in Bengaluru. Leverage ServiceNow for incident management, SLAs, and client communication.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
The Technical Lead-Cloud & Infra Engg will be responsible for processing incidents and service requests, recategorizing them, managing SLAs, and providing status updates to clients. This role involves using IT technologies such as ServiceNow, Skype, and Microsoft Teams to effectively resolve issues and ensure customer satisfaction.
Requirements
- Processing incidents using service portals, email, or phone.
- Recategorizing and prioritizing service requests.
- Managing SLAs and escalating incidents.
- Providing clients with status updates.
- Using IT technologies like Service Now, Skype, MS Teams, and Outlook.
Requirements Summary
Processing requests, categorizing incidents, managing SLAs, communicating with clients
