Technical Lead

The Technical Lead will oversee the technical operations for a group of customers, building trust and maintaining deep familiarity with their estates. They will support ServiceNow CMDB data quality, lead operational input into Change processes, and participate in root cause investigations. The role requires exceptional communication skills, a proactive and disciplined mindset, and strong expertise in Microsoft Active Directory domains and Azure environments.

Requirements

• Exceptional communication skills—both verbal and written—with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences.
• A proactive and disciplined mindset—self-motivated, resilient, and consistently focused on delivering high-quality outcomes.
• Strong expertise in Microsoft Active Directory domains and Azure environments.
• Experience with virtualisation technologies, particularly VMware vSphere and ESX.
• Solid understanding of networking principles and security best practices.
• Proven ability to resolve complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services.
• Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB).
• Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources.

Benefits

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
• Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Recognition – Highlighting and rewarding the great work our people do
• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
• Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger