Technical Service Lead

This is an exciting career opportunity in an international, challenging business setting known for diversity and high-paced environment. The Technical Service Lead will create valuable relations with current and new customers, work with highly professional teams, and be valued, recognized, and well rewarded.

Requirements

• Experience with Agile and/or ITIL principles and methods/framework
• Driving Dailies, Weeklies
• Develop reporting and defining KPIs
• PowerBI
• Demonstrable technical background
• Network and on-premises infrastructure
• VMWare, CISCO
• Experience in Project Management
• Desirable End-User support background or experience
• Working experience managing Service Requests, Change and Problems
• ServiceNow preferable
• Ability to present and expose ideas and solutions
• English proficiency verbal and written

Benefits

• Learning & Career Opportunities
• Opportunities to acquire skills and knowledge in complex problem-solving situations, decision making and prioritization, data center infrastructure, and more
• Relevant next career steps might be Team and leadership Management, Project Management, Service Management, Subject Matter Expert (SME)