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Questronix Corporation
Technical Support
Join Questronix Corporation in Quezon City as a Technical Support specialist. Leverage ServiceNow for IT support, troubleshooting, and incident resolution.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
The Technical Support position provides first and second-level support for server, network, and system incidents. This role involves monitoring infrastructure, troubleshooting issues, coordinating vendor support, and documenting resolutions. IT support will ensure timely resolution of service requests and incidents.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1–3 years of experience in IT Support or Infrastructure operations.
- Working knowledge of server operating systems (Windows/Linux).
- Basic understanding of networking principles and device configurations.
- Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
- Good analytical, communication, and documentation skills.
- Ability to follow instructions and escalate issues appropriately.
Requirements Summary
Bachelor's degree in IT or related field. 1-3 years IT support experience. Server OS and networking knowledge required
