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Staples
Technical Support Agent
Staples Technical Support Agent in Richmond Hill, ON. Resolve IT issues, manage vendor performance, use ServiceNow Call Tracking. Requires troubleshooting skills, IP protocols knowledge, remote access experience. Benefits include health coverage, RRSP, bonuses.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 2, 2025
The Technical Support Agent will be responsible for managing the resolution of problems in a timely manner, monitoring vendor performance, and escalating high priority problems to the Team Leader and Second Level Team. The ideal candidate will have excellent communication and customer service skills, troubleshooting and diagnostic skills, and a solid understanding of IP architecture protocols and support tools.
Requirements
- Excellent communication and customer service skills
- Excellent troubleshooting and diagnostic skills
- Bilingual in French (asset)
- Working knowledge of PCs and Windows operating systems
- Working knowledge of Active Directory, and DOS command line functionality
- Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS)
- Proficient with support tools (PC Anywhere, Citrix), imaging tools, and common software applications
- Experienced with remote access software (VPN, Microsoft Terminal Services)
- Experience with ServiceNow Call Tracking database
- Valid driver's license
Benefits
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
Requirements Summary
Excellent communication and customer service skills, troubleshooting and diagnostic skills, and a solid understanding of IP architecture protocols and support tools
