Technical Support Agent II

AWG IT's Customer Support Center is seeking a Technical Support Agent II to provide excellent customer service and technical solutions to customers. The role involves handling IT issues, managing ticketing systems, and troubleshooting IT issues in a 24/7 operation. This entry-level position is an integral part of the IT Department.

Requirements

• PC skills with use/knowledge of Google Application Suite, MS Office or comparable software.
• Ability to follow documented troubleshooting and resolution procedures.
• Professional and positive attitude.
• Excellent customer service skills.
• Excellent documentation skills.
• Good troubleshooting / deductive reasoning / top-down logic skills.
• Strong desire to learn and develop technical skills.
• Previous Experience, Education, Knowledge, Skills

Benefits

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program