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Technical Support Analyst - I&C Services
Join NEXT in Leicester as a Technical Support Analyst. Provide 1st/2nd line support, troubleshoot systems, and leverage ServiceNow skills. Cloud experience preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 21, 2025
NEXT is a rapidly growing retail company focused on creating and maintaining its own In-Store Trading System. They are seeking a Technical Support Analyst to provide 2nd and 1st line technical support to both internal Service Desk and customers. This role involves troubleshooting, resolving issues, and supporting new store openings, as well as transitioning to the cloud-based systems.
Requirements
- 1st or 2nd line support experience in a fast-paced retail environment.
- Troubleshooting of systems, including bespoke software, operating systems, and databases.
- Excellent problem-solving skills.
- Experience with Windows Server, SQL, PowerShell, and Azure Cloud.
- Experience with SCCM, SOTI MobiControl, or ServiceNow (preferred).
Requirements Summary
1st or 2nd line support exp. & Windows/SQL/PowerShell skills are reqs. Cloud exp. & SCCM/MobiControl/ServiceNow preferred
