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Velocity Staff
Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area
Technical Support Analyst (Remote, Kansas City) - Velocity Staff. Level 1 support for software/hardware. ServiceNow ticketing, MS Windows, O365 expertise required. Benefits include health/dental/vision, 401k, PTO.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 30, 2025
We are seeking a Technical Support Analyst to provide first-level technical support of computer software and hardware products and services. The ideal candidate will have experience with MS Windows environment, MS Office products, and ticketing systems. They will work remotely from home and will be required to work from the client location in Kansas City, KS for training and occasional visits to the office.
Requirements
- Associate’s Degree in related field of study
- 1-2 years of experience in MS Windows environment handling Level 1 calls
- Experience using and troubleshooting MS Office (O365) products
- Experience using ticketing systems, ServiceNow preferred
- Experience managing and troubleshooting Windows 7 and 10 workstations
- Ability to demonstrate superior customer service skills
- Able to communicate and translate complex technical topics into easy to understand concepts
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k matching
- Paid time off
- Sick leave
Requirements Summary
Associate’s degree, 1-2 years of experience in MS Windows environment, experience with MS Office products and ticketing systems
