Technical Support Analyst

The Customer Contact Experience (CCx) Technology team is seeking a Technical Support Analyst to provide second-line support for over fifty systems used by contact centers across the UK, Europe, and India. The role involves configuring, updating, and troubleshooting tools like Zendesk CRM and Chat Bots, ensuring seamless customer support and proactively improving system performance. This position requires a technically-minded individual with strong problem-solving skills and the ability to build relationships with business users.

Requirements

• Passion for technology
• Drive to provide top-tier customer service
• Strong technical mindset
• Ability to manage incidents and requests
• Experience with Incident and Change Management tools like ServiceNow
• Proficiency in G-Suite or Microsoft Office
• Ability to speak, read, and write English effectively
• Experience working in a large-scale, fast-paced environment

Benefits

• Fast-paced environment
• Encouraging and supportive environment
• Opportunities for career growth