Technical Support Analyst II - Enterprise Technology

Dairy Queen is seeking a Technical Support Analyst II to provide advanced technical and customer service support to local and remote staff. This role involves responding to technical issues, troubleshooting hardware and software, managing customer information using ServiceNow, and mentoring Level I analysts. The company values its employees and fosters a positive, results-oriented work environment.

Requirements

• Maintain high customer service for all support queries and adhere to service management principles.
• Diagnose and resolve complex hardware and software problems.
• Administer user accounts, permissions, and roles in Active Directory or similar systems.
• Automate repetitive tasks and improve efficiency using scripting languages.
• Provide in-depth support for specific applications like Adobe, ScreenMeet, AutoCAD, and Microsoft Applications.
• Receive and manage internal escalations.
• Adhere to operational standards for common tasks.
• Communicate effectively with diverse audiences.

Benefits

• Medical insurance
• Dental insurance
• 401K match
• Paid time off
• Parental leave
• Volunteer time