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Coupa Software
Technical Support Engineer - BOGOTA 10772
Technical Support Engineer at Coupa Software in Bogota. 3+ years enterprise SaaS support experience required. Linux/Unix, networking, SQL, APIs expertise needed. ServiceNow ticketing system experience preferred. Support total spend management platform.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 29, 2025
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Requirements
- 3+ years of experience in enterprise-level technical support, ideally in a SaaS or procurement software environment.
- Strong customer service mindset with the ability to communicate clearly and empathetically.
- Strong knowledge of Linux/Unix-based systems, basic networking concepts, and application architecture (e.g., web servers, middleware, databases).
- Ability to analyze and troubleshoot using tools such as SQL, XML/HTML, and REST APIs.
- Excellent documentation skills and experience using ticketing systems like Zendesk, ServiceNow, or Salesforce Service Cloud.
Requirements Summary
3+ years of experience in technical support, strong customer service, and strong knowledge of Linux/Unix systems and application architecture
